Icommo realises the importance of a customer's personal
protection of personal Information.
At Icommo we collect personal information in the following
+ directly from customers when enquiring about or applying for a
This can be collected via our website, from application forms or over the phone.
+ contacting third parties such as companies related to Icommo,
credit reporting agencies,
the customers own representatives and current suppliers
(when transferring your services across to Icommo)
+ From information sourced from the public domain.
+ Using 'Cookies' to 'remember' your website preferences, to
of our website, and personalise the
information provided to you.
Icommo uses customers' personal information to deliver our
services at the highest level and to suit the customer's needs best.
Icommo's use of customer personal information includes:
+ identifying a customer and delivering the required services;
+ gaining a better understanding of possible future needs for
+ account management, such as, account administration, billing,
and account payments;
+ conducting checks for credit worthiness and fraud;
+ assisting in any research and development for future services.
Customers' personal information may be used for marketing or
promotional campaigns regarding future product and service
releases or to highlight key features of our service. However,
with all our customers Icommo will provide, on an ongoing basis,
the opportunity to opt-in or opt-out of receiving marketing or
promotional material from Icommo. Customers have the
opportunity for such an option when they open an account with
Icommo or you can call Customer Care on 02 8905 9501.
Icommo, at times, will have cross marketing promotions with its
partners, and in the process may make available a customer's
personal information to our partners. Before Icommo makes this
available to our partners, Icommo will provide customers in
writing with an opportunity to opt in or out of such promotion.
Icommo will disclose all or certain aspects of your personal
information to third parties for the delivery of your service.
When disclosing this information Icommo will require the third
parties to keep all such information private and confidential.
The third parties Icommo is likely to disclose a customer's
personal information to are:
+ outsourced service providers used to deliver our service to customers;
+ credit reporting and fraud checking agencies;
+ government authorities due to a requirement of a court order or law of the State of NSW
+ a customer's own authorised representative;
+ Icommo's professional service providers, such as, lawyers and accountants;
+ Icommo's related companies;
+ other services providers in telecommunication and information supply.
Access to customer personal information stored by Icommo is a
customer's right, subject to some exceptions allowed by law of
the State of NSW. To access a customer's own personal
information, the customer should contact our Customer Portal by
logging in with username and password. Alternatively the
customer can send an email to Icommo Customer Care, stating that
the customer requires access to its personal information.
Icommo have taken certain steps to store your personal
information in a secure environment. Regarding the personal
information we collect and store online please refer to our
Online Policy set out below.
customer that is collected by Icommo, and not to any websites
that may be linked through URL's or banners.